RETURNS + EXCHANGES POLICY

SLUSHROPES offers a 100% satisfaction guarantee.

 

Return Policy

If it’s not what you expected, we will gladly take back any unused merchandise within 30 days of your purchase, no questions asked.


 

"I've Changed My Mind."


1) Changed Your Mind? NO WORRIES! Simply email info@slushropes.com , include your full name, mailing address, and phone number. Instructions will be sent via email. Returns made must be with 30 days from date of purchase and is in unused condition.


2) Shipping is not included in the refund provided and the buyer is responsible for shipping back the unused merchandise.


For example, if you paid $10.00 for shipping and your total was $75.00, you will receive $65.00 in refund. In addition, the cost to ship back to SLUSHROPES.COM will not be included in your refund.


3) SLUSHROPES.COM is not responsible for any merchandise lost or damaged while in transit.


Make sure to pack your return in a box with the shipping label and opt in for signature confirmation!


4) Your refund confirmation receipt will be emailed to you upon receiving your return! The refund will be made via your method of payment.


 

"I received it but it's defective."


1) If your merchandise is defective, simply email us at info@slushropes.com with your order information and include photos.


2) A return label will be provided to you by SLUSHROPES.COM .


3) You will receive a replacement.


 

Exchange Policy

Want a different color? Want something else? We will be happy to exchange any unused merchandise within 30 days of your purchase, no questions asked.


 

1) Simply email us at info@slushropes.com with your order information.


2) Item must be in unused condition.


3) The buyer is responsible for all shipping costs to do the return (the cost of returning the item and the cost of shipping out the new item).


4) SLUSHROPES.COM is not responsible for any merchandise lost or damaged while in transit.


Make sure to pack your return in a box with the shipping label and opt in for signature confirmation!


4) You will receive an email once SLUSHROPES.COM receives your return.

 

For any other questions, issues, or feedback email info@slushropes.com !


Thank you! -SLUSH


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