We generally do not have a year round "Free Shipping" offer - however, we seasonally send promotions to our subscribers so make sure to sign up today!

Business Hours + Days:

• Open on Monday to Friday (10 AM - 3 PM PST)
• Saturday + Sunday = Closed
• All U.S. Holidays = Closed

The easiest way to contact us is by clicking the CHAT BUBBLE. It is no different than sending an email.

We have real humans that respond to chats, however there is no "Live Agent" sitting behind the desk 24/7.

We do our best to answer your questions as soon as possible!

We are based in Los Angeles County. (City of Industry)

In-person pick up is available by appointment only.

• After Your Order Is Placed: We have a standard 7 business days to fulfill. With custom lengths, it may take up to 14 business days. During busy seasons, we may extend fulfillment time found on our website banner (top of the page).
  
  To "fulfill " means to prepare and pack your order. Fulfillment ends when they are dropped off to the courier.
  
  Please be advised that we are a small business with a small team. Our flagship products (SLUSHROPES flow ropes) are made to order - regardless of custom or not.
  
  Though we aim to ship fast so that you can get your order sooner, we are not able to compete with Amazon-like fulfilment speed.
  
  U.S. Holidays and Weekends (Saturday and Sunday) do not count.

An automated email is sent once we pack your order. Check your spam first to see if you missed the tracking email. If not, please click the chat bubble for assistance.

As long as your order has not shipped, we can change the address!

Click the chat bubble for support.

First, check your order confirmation email and ensure that the address you provided is correct. We cannot stress it enough - but in the age of technology where our information is stored many often glance over the shipping address. (For example: using Apple Pay that uses an old address OR forgetting the Unit or Apartment Number).

Second, if the address is correct - check your surroundings. Some couriers also provide "Proof Of Delivery" (photo). If not, please check with your neighbors.

Third, if you live in a shared building such as an apartment it is possible that your delivery is made in the mailbox or at your doorstep.

Slushropes.com is not responsible for lost or stolen packages. However, should this rare event occur, the following procedures are to be followed:

A) Open A Package Investigation with the Shipping Provider

B) Investigation Starts - Each investigation varies in length of time. Some shipping providers such as USPS require at least 1 week before being able to open an investigation while other providers allow same day filing.

C) Wait For The Result - Each situation will vary different results. The package may be retrieved, reimbursed, or be held for further investigation.

We understand that it's never fun to deal with this. If you are unable to wait, we encourage you to place a second order. The first order in question can be sorted out at a later date when the investigation has been decided on.

You can easily send your order as a gift by using the delivery address of the person/business receiving the gift.

The email you provide will be the email used to receive the order confirmation and tracking notification will be sent to. So please consider this information especially if it is a surprise.

In the rare instance that this happens... don't worry - we got you! Please click the CHAT bubble so we can help.

It isn't uncommon for packages to show delivered when it actually hasn't.

One of the most common reasons why a package says delivered when it hasn't is error in scans. This can sometimes be human error.

If the situation persist, an investigation will be opened.

Perhaps you might have some questions regarding ordering, and shipment.

Visit our International Hub here located at the bottom of the page.

If you are having issues checking out, please reach out to us via the chat icon.

Both ropes are affordable and popular options.

PVC jump ropes are great if you prefer speed drills, or maybe if you're just looking to jump to burn the calories off!

Beaded jump ropes are heavier and slower - making them great for feedback and learning tricks.

In one's jump rope journey, many typically use both types for different purposes.

PVC for fast drills and footwork, beaded for tricking and manipulations.

Neither is better than the other - it depends on what you're trying to achieve!

Our weighted cable jump ropes from Crossrope offer are an incredibly effective way for beginners to get started to burn calories off with ease.

It deliver serious results by just doing basic jumps - no fancy patterns required.

Lastly, due to its weight and swiveled handles there is less tangling involved. It is fairly straight forward to get jumping!

Depending where you are with your physical health, both practices are considered safe form of exercise. However: Every individual is unique. And if you have safety concerns, please seek professional medical advice.

Jumping rope has a lot more impact on our knees and ankles - because it requires us to jump.

Flowing rope has a lot less impact in comparison - as it does not require us to jump the rope.

Please be advised that we are not a medical health expert nor are we able to provide a professional opinion. Our feedback is only based on the intent use of the products.

Mobility is the ability to move our joints better. It allows us to work towards freedom in movement and increase our range of motion.

Through mobility training, we are able to address stiffness in our body, improve posture, prevent injuries, and increase flexibility.