SLUSHROPES

Customer Care

Read Me Before You Place An Order :)

Hi friends! We're happy you're considering our small business. Before you order, please be advised that all Slushropes brand Flow Ropes require a 1 week lead time. For orders with custom lengths, the lead time is 2 weeks.

We proudly make our products by hand and in small batches.

We do not and cannot compete with Amazon.

If you need it sooner, you can email us at info@slushropes.com and we will see if we can work our magic!

Before You Order - International Customers (Outside USA)

  • Slushropes proudly ships worldwide.
  • When shopping outside the US, be prepared for potential customs and duty charges upon delivery. Every nation has its laws, so verify with your government.
  • Slushropes does not bear any responsibility for customs fees so please budget potential duties.
  • The shipping price is generated based on location. The price you pay is the price we pay.

Stolen or Lost Packages

If you need assistance, please email info@slushropes.com

  • Slushropes.com is not responsible for lost or stolen packages. Though this is rare, please make sure to stay updated with your tracking number.
  • If your tracking number shows that your order has been delivered but you did not receive it, an investigation for package retrieval would be started.
  • The timeline for a replacement order, should one be necessary, would depend on the speed of the investigation closing.

Wrong Mailing Address

  • If you inputted the wrong mailing address, please use the form below this page immediately. Include: your order number and correct mailing address.
  • This adjustment can only be made if your order hasn't shipped out.
  • Slushropes.com only ships to the address you provided. We encourage you to double check the mailing address and to always include apartment, suite, or building number should it apply.
  • We do not manually type the address for your order. What you submit is what we print.

Returns + Exchanges

For our returns and exchanges, please click here.

Help With An Order

Scroll to the bottom of this page and fill out the form.

Include your order number and we will gladly help you!

Please allow 24-48 hours for a response. We are closed on Saturdays and Sundays.

frequently asked questions

FAQ'S - Orders

"How Long Does It Take For My Order To Ship?"

  • All products require a 1 week lead time before we ship your order.
  • If you order a "custom" length rope, we require a 2 week lead time.

Slushropes prides itself on underpromising, and overdelivering. If you are working on a specific timeline and need assistance on a timely delivery, please email info@slushropes.com before placing an order.

"Where Is My Order?"

  • After Your Order Is Placed: All orders require a 1 week lead time to fulfill.  We are a small business, and all Slushropes flow ropes are made to order.  To "fulfill" an order only includes packing and dropping the order to the shipping courier. U.S. Holidays and Weekends (Saturday and Sunday) do not count.
  • If Your Order Includes a Custom Length Flow Rope: Allow up to 14 business days for your order to be fulfilled. It is CUSTOM therefore requires dedicated time for individual production. This is an extremely sought after service as it is the only place to get customized length flow ropes.  This is how Slushropes.com provide this service FREE OF CHARGE for the community! Effective Jan. 1, 2025 Slushropes no longer offers Rush Orders for custom ropes. This is due to the high demand.
  • When Your Order Has Shipped: You will receive an email that includes your tracking number. Please allow 24 to 48 hours for tracking activity to reflect.

"Why Do You Need A 1 Week Lead Time?"

Slushropes has gained popularity within the community for having the largest selection of flow ropes, on the planet. We have something for everybody, from colors to sizes to custom lengths. Our 1 week lead time allows us to continue to offer a large selection while making products with integrity. All Slushropes flow ropes are handmade products, made in house here in Los Angeles, CA.

Please be advised: If you are looking for a rush order, we cannot and do not compete with Amazon. (We're just being honest, flowmie!)

"Why Do Custom Ropes Need Longer Time?"

Custom length flow ropes require a 2 week lead time because it requires a dedicated time for production.

NEED HELP WITH PAST OR FUTURE ORDER? DROP IT HERE!